At Seedlyo™, customer satisfaction is our priority.
If a product does not meet your expectations, we offer a clear and simple return and refund policy.
1. Return Period
You have 14 days from the date you receive your order to report any issue or request a return.
After this period, we may not be able to accept return or refund requests, except in exceptional cases.
2. Eligibility Conditions
To be eligible for a return or refund, the following conditions must be met:
• Product must be unused and in good condition
• Original packaging, if possible
• Product received damaged, defective, or not as described
• Proof of purchase (order number, name, phone number)
Products that are clearly used, damaged by the customer, or incomplete may not be eligible for a refund.
3. Non-Refundable Items
For hygiene and safety reasons, some items cannot be returned if opened or used, including:
• Opened food or wellness supplements
• Personal-use products that have already been used (such as certain gadgets or devices)
If you are unsure, please contact us before returning any item:
contact@seedlyo.com
4. Damaged Products or Our Error
If you receive a product that is:
• Broken
• Defective
• Or different from what you ordered
Please contact us within 48 hours after delivery, and provide:
• Clear photos of the product
• A photo of the packaging
• Your order number
After verification, we may offer:
• A replacement, or
• A partial or full refund, depending on the situation.
5. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
• You are allowed to visually check the package at the time of delivery.
• If the package is visibly damaged, you may refuse it and inform our support immediately.
• Once the package is accepted and paid, any return request must be submitted through our customer support.
6. Return Request Procedure
To request a return or refund, please email us at:
contact@seedlyo.com
Include the following information:
• Your full name and phone number
• Your order number
• A description of the issue
• Photos, if applicable
Our team will reply with the next steps.
⚠️ No return should be sent without prior approval from our customer service team.
7. Refund Processing Time
Once your request is approved and a refund is validated:
• Processing usually takes 5 to 10 business days
• Refunds are made using the original payment method or another agreed solution (store credit or replacement)
8. Contact Us
For any questions regarding returns or refunds, please contact us at:
contact@seedlyo.com
We always aim to provide a fair, fast, and professional solution.
