Shipping Policy – Seedlyo™
At Seedlyo™, we aim to provide a fast, simple, and secure delivery experience across East Africa.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Delivery Areas
Seedlyo™ currently delivers to selected areas in Kenya, Uganda, and Tanzania.
New delivery zones may be added depending on our logistics partners.
2. Order Processing Time
Once your order is placed:
• Orders are processed within 24 to 48 hours
• Order confirmation is sent via SMS or WhatsApp
• Orders are prepared and handed over to the delivery partner as quickly as possible
Orders placed during weekends or public holidays are processed on the next business day.
3. Delivery Time
Delivery times may vary depending on location:
• 2 to 4 business days for major cities
• 3 to 7 business days for remote or rural areas
• Delays may occur due to courier availability, weather conditions, or road conditions
You will be notified once your order is on the way.
4. Payment Method
Seedlyo™ offers Cash on Delivery (COD):
• You pay only when the package arrives
• The courier will contact you before delivery
• You may visually inspect the package before payment
5. Shipping Fees
Shipping fees vary depending on the country and city.
In some cases, promotions may apply, such as:
• Discounted delivery fees
• Free delivery on selected products
The final shipping cost is always displayed before order confirmation.
6. Incorrect or Incomplete Address
The customer is responsible for providing:
• An accurate delivery address
• A reachable phone number
• Availability to receive the order
If the courier cannot reach you or the address is incorrect, delivery may be delayed or canceled.
7. Delayed or Missing Orders
If your order takes longer than expected, please contact us at:
📩 contact@seedlyo.com
We will immediately follow up with the delivery partner and keep you informed.
8. Damaged Package on Delivery
If the package is visibly damaged at delivery:
• You may refuse the delivery
• Inform us immediately and provide a photo
• A replacement or appropriate solution will be offered based on your situation
9. Delivery Communication
You may be contacted via:
• SMS
• Phone call
• WhatsApp
to confirm delivery details or clarify address information.
10. Customer Support
For any delivery-related questions, please contact us at:
📩 contact@seedlyo.com
Our support team is available to assist you promptly.
